Privacy Policy

Novacloud ("we," "us," or "our") operates novacloudhq.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage with our services.

Information we collect

• Contact information you provide directly: name, email address, company name, and message submitted via our contact form.
• Usage data collected automatically: IP address, browser type, pages visited, time spent on site, and referring URLs.
• Cookies and tracking technologies used by Google Analytics and Google Ads to understand site traffic and measure advertising effectiveness.

How we use your information

• To respond to inquiries and provide services you request
• To understand how visitors use our site and improve user experience
• To measure the effectiveness of our Google Ads campaigns
• To send relevant communications about our services if you have opted in
• To comply with applicable legal obligations

Google Analytics and Google Ads

We use Google Analytics (GA4) and Google Ads. These services use cookies to collect anonymized usage information. Google may use this data to personalize ads across its network. You can opt out via the Google Analytics Opt-out Browser Add-on.

Netlify forms

Our contact form is processed by Netlify. Submissions are stored on Netlify's infrastructure. Their privacy policy is available at netlify.com/privacy.

Data sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website, subject to confidentiality obligations. We may also disclose information when required by law.

Data retention

Contact form submissions are retained for up to 12 months unless a longer period is required by law or ongoing business relationship. Analytics data follows Google's standard retention policies.

Your rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. Contact us at the address below to exercise these rights.

Cookies

Our site uses cookies to support Google Analytics and Google Ads. By using our website you consent to the use of these cookies. You can manage cookie preferences through your browser settings.

Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy periodically. Changes take effect when posted. The "Last updated" date at the top reflects the most recent revision. Continued use of our site constitutes acceptance of the updated policy.